Conductor NG

Introduction

Conductor.ng ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and interact with our website.

Information We Collect

Personal Information

We may collect the following types of information:

Full name, email address, phone number, and physical address
Billing and payment information (excluding full credit card numbers, which are handled by secure payment gateways)
Order history and product preferences
IP address, browser type, and device information
Interaction data (e.g. clicks, pages visited, and time spent on pages)

How Do We Collect Information From You?

Personal Information

Information is collected through:

Website forms (checkout, sign-up, contact forms)
Account registration and order placement
Cookies and tracking tools (for analytics and ads)
Direct communications (e.g., email, phone)
Third-party services (e.g., Google Analytics, Facebook Pixel)

How We Use Your Information

We use your personal information to:

Process orders and deliver products
Provide customer support
Improve our website, products, and services
Manage your account
Detect fraud and ensure compliance with laws

Marketing Material

We may send promotional emails and newsletters with your consent. You can unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.

Digital Marketing and Online Advertising

We use tools like Google Ads, Meta (Facebook/Instagram) Ads, and other third-party platforms to show relevant ads to users. These platforms may use cookies or tracking pixels to tailor ads based on your behavior on our site. You can adjust ad preferences via your browser or device settings.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who help us deliver our services (e.g., payment processors, couriers, marketing platforms)
Overseas Service Providers: With trusted third-party service providers, including those based outside Nigeria, where necessary for service delivery. We ensure all third-party providers comply with data protection standards.

How Long We Keep Your Information

We retain your information for as long as needed to fulfill the purposes outlined in this policy, including legal and accounting obligations, or until you request its erasure.

How We Store and Secure Your Information

Your data is stored on secure servers and protected using industry-standard security measures including:

HTTPS encryption
Secure WordPress plugins
Limited administrative access

Despite these efforts, no system can guarantee 100% security. We advise users to keep passwords secure.

Sensitive Personal Information

We do not intentionally collect sensitive personal information such as biometric data or health records. If you voluntarily provide such information, you consent to our processing of it in accordance with this policy.

Accessing and Correcting Your Information

You may request to access or update the personal information we hold about you by contacting us at the email below.

Erasing Your Information

You can request that we delete your data at any time, subject to legal or contractual obligations requiring retention.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a revised “Effective Date.” Continued use of the website constitutes acceptance of the updated policy.

Contacting Us and Complaints

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Email: support@conductor.ng

Address: No 7 Ahmadu Bello Close Peace Court Est Lokogoma Abuja

Phone: +234 818 887 6601